outstanding customer service

I am compelled to write about an experience I just had at Wachovia because their service was so outstanding. During my lunch hour, I went through the drive-through to cash a check. I proceeded as normal and even honked as I was leaving because there was a sign in the window that says "Honk for good service," and, well, who doesn't love a good honk? So, I've been back from lunch for over an hour now, and I just got a phone call from a customer service rep at the bank. Apparently, the teller who cashed my check told the rep that she had made me wait a little too long for service, and they were calling to apologize and to invite me to let them know if I had any more issues. I'm completely baffled because, if anything, I was the one holding up the process because my car decided to eat the pen I was using to endorse the check.

Question of the day: Are we really so used to apathy that we're surprised when we meet people who are exceptionally dedicated to customer service?

Spread the good word, all, that there is a bank out there that will hunt you down and apologize for making you wait in a line that doesn't exist.