vindication

So part of my job is to answer my boss's phone calls when she's at lunch, which involves some customer complaints. I'm ok with customer service, but it's not my favorite. Anyway, yesterday, I took a call from this person who immediately let into me for rotten figs that she bought from Costco. I said, "Ma'am, did you say you bought them at Costco?" "Yes!" "Well, you've called The Fresh Market." Pause. "But the sticker on the package says Fresh Market." I said, "They must be a vendor. We don't actually grow the figs and distribute them. We're a grocery store." Pause. "Ohhhh." Pause. "Oh, I'm so sorry. Costco wouldn't take my call because I didn't have a receipt. So I tried to contact the manufacturer, and I don't think I should have to do that!" "Ma'am, I don't think you should have to do that either. But good luck with your hunt for the right people."

Good grief, Charlie Brown. I felt vindicated when it finally dawned on her she had the wrong person and made an ass out of herself for chewing me out right off the bat.

The end.